Does SMS International Shore Operations pay their employees well?

According to anonymously submitted Glassdoor reviews, SMS International Shore Operations employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at SMS International Shore Operations. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at SMS International Shore Operations?

59% of SMS International Shore Operations employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SMS International Shore Operations 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at SMS International Shore Operations?

Pier Agent (31) , Check In Agent (4) , Port Agent (3) , Cruise Assistant (2)

What are the pros of working at SMS International Shore Operations according to real employee reviews?

"Flexible hours, able to call out sometimes without worry of being fired" ((in 5 reviews)); "great people" ((in 5 reviews)); "Great team" ((in 4 reviews)); "great staff great customers" ((in 3 reviews))

What are the cons of working at SMS International Shore Operations according to real employee reviews?

"Short Breaks" ((in 5 reviews)); "Poor management and unclear expectations." ((in 5 reviews)); "Too low hourly pay" ((in 4 reviews)); "They offer no benefits no Cruise benefits got a cruise line job directly if you're looking for a cruise benefits" ((in 4 reviews))

What are the top reviewed SMS International Shore Operations locations?

Miami , Seattle , New York , Port of Miami , Fort Lauderdale , San Pedro , Port Everglades , Miami , Los Angeles , Pembroke Pines , Orlando , Plantation , Manhattan

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SMS International Shore Operations

SMS International Shore Operations reviews

Organization - Anonymous employee SMS International Shore Operations Employee Review

2.0

Jun 15, 2015

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Some of the benefits of working with SMS are the cruise benefits they offer. Also many of the floor supervisors are very helpful and friendly to the employees.

Cons

The Management team is very secretive and disorganized with determining shifts and letting employees know of changes to the schedule. Also not much opportunity for upward mobility

Explore other reviews about SMS International Shore Operations

5.0

Sep 8, 2025

Guest service representative

Recommend

CEO approval

Business Outlook

Pros

Amazing people that worked there

Cons

Nothing I can think of

2.0

Jul 7, 2026

Pier agent

Recommend

CEO approval

Business Outlook

Pros

Good food and good job for after high school

Cons

Barley work and pay is meh

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Organization - Anonymous employee SMS International Shore Operations Employee Review

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