"Customer Service" positions include cold call sales while taking inbound customer support. They advertise a laid back and fun work environment - this is not entirely untrue, but there are some fun events, however these do not outweigh the high pressure times. The owner can be the nicest person you will ever meet one minute and then yelling at you the next. He is very charismatic, but do not be fooled. There is a great deal of turnover and employees are constantly told if they don't like things that they can hit the road, because there are more people out there wanting jobs - while true, not good for morale. Working for this company is like a roller coaster ride based on the owner's attitude and moods. They kept promising health coverage, but this never came. They also promise flexibility, however are not consistent with who they are understanding of and who they are not. The list goes on and on.