Was so good, now so bad - Sr. Consultant SPS Commerce Employee Review

2.0
Oct 29, 2025
Recommend
CEO approval
Business Outlook

Pros

I thought my salary was competitive. The benefits are pretty good and the work for my role can be done remotely . There are some great managers to learn and receive guidance from.

Cons

I worked for a smart, hands on, well connected leader in a tight knit team until a 2024 reorg left me with an interim manager who was the exact opposite. While there were plenty of internal candidates that were more than qualified, he decided to hire an external friend who was educated but inexperienced in EDI and people management. She avoids conflict is so hands off that she refuses to address issues until they spiraled out of control. Also allows project managers to bully and retaliate against consultants. She never speaks not even to praise her team during the all hands meetings as all other managers do and rarely appears on camera despite the on camera policy enforced by senior management. To make matters worse, they struggle to provide sufficient and timely training and has little to no internal documentation. The documentation that is available is often incorrect and/or incomplete and near impossible to locate. Way too many tools and no standardization of how they are used. Tons of redundancies in routine tasks. New methodologies and ways of working not tested before implementation resulting in process bottlenecks, roadblocks and project delays.

Explore other reviews about SPS Commerce

5.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture is incredible, was able to work with a lot of great companies too

Cons

Selling was very transactional sometimes.

4.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great teammates - Middle management cares and is very supportive of work/life balance - Benefits are good - Opportunity to grow in career or move positions within the company

Cons

-Exec and director -level leadership making drastic decisions and cuts to teams without considering ramifications to remaining employees - New processes rolled out frequently without appropriate time to adopt - Expectations to maintain customer support and engagement while removing resources - Too much work, too few people

3
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