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      SPS Commerce

      Engaged Employer

      SPS Commerce reviews

      Hard work and high-expectations paired with low pay - Customer Support Analyst I SPS Commerce Employee Review

      2.0
      Apr 23, 2016
      Customer support analyst i
      Recommend
      CEO approval
      Business Outlook

      Pros

      -The best part of this company is the environment they've created and the talent they've hired. You work alongside bright people (young and old; fairly similar age range within positions) who you easily build relationships with -Great company functions -Easy to talk with and to upper management

      Cons

      These cons pertain to the Operations Department (they may have changed the department title to Customer Success or Customer Operations, but I wouldn't know since they don't communicate well): -They consistently execute internal plans that fail -They offer low pay that isn't competitive against comparable positions at other companies -They tell you that something will happen, but then something different actually happens without communication or explanation -Overall poor communication -Empty promises are often made -They don't value hard work or team leadership -They don't compensate well for demonstrated expertise within the position -They expect you to take on additional responsibility without any prior training

      avatar
      SPS Commerce Response
      10y
      Thanks for your feedback and advice. As we have grown over the past few years, it has become ore difficult to keep the lines of communication as open and natural as they were when we were small. Our Global Voices survey also pointed out the need for better communications so we are working on this at the department and company levels. Please, if you have specific ideas, bring them to your manager or HR. We want to continually improve in this area.

      Explore other reviews about SPS Commerce

      5.0
      May 12, 2026
      Aae/ae/sae
      Recommend
      CEO approval
      Business Outlook

      Pros

      Culture is incredible, was able to work with a lot of great companies too

      Cons

      Selling was very transactional sometimes.

      4.0
      Jul 1, 2026
      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great teammates - Middle management cares and is very supportive of work/life balance - Benefits are good - Opportunity to grow in career or move positions within the company

      Cons

      -Exec and director -level leadership making drastic decisions and cuts to teams without considering ramifications to remaining employees - New processes rolled out frequently without appropriate time to adopt - Expectations to maintain customer support and engagement while removing resources - Too much work, too few people

      3
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