Pros
-Young, energetic culture -Start with 15 days PTO -Stock benefits -Ability to work from home during inclement weather -Company hosts several events where alcohol and food is provided -Free food -Free pop, coffee -Learned a lot quickly -Company promotes internally often -Good job to start at after college, patient with employees new to the business world
Cons
-Understaffed, not typically prepared for turnover -Little work life balance -50-60 hour work weeks with no overtime or incentives (when salaried) -Daily customer escalations - Workload consistently exceeds original expectations set by management -Salary is not competitive, SPS claims to have competitive salaries, and in the EDI space, yes that maybe true, but in the technology space SPS is not competitive -Complex and outdated tools that require lots of manual setup creating room for error (although improvements have been made, changes still needed) -Department silos -Little diversity - Customer Success and Sales org alignment is little to none, causing frustration on both sides - Under-staffing in some departments causes work overflow to other departments, causing workloads on all teams to stretch -Products are not user friendly for clients, SPS tools may be better than their competitors, but SPS products do not meet the expectations that clients see in other online/technology products they use -High attrition/turnover -Hires inexperienced employees, takes years to see change and product evolution -Daily customer escalations -HR promotes lots of great values, but fails to take action when it matters