Everyone is out for themselves - Customer Support Analyst SPS Commerce Employee Review

3.0
Nov 24, 2015
Recommend
CEO approval
Business Outlook

Pros

You are not micro managed and have a decent amount of autonomy in your work. Fun atmosphere. You can wear jeans to work

Cons

There is absolutely no teamwork between departments. Sales has NO IDEA what goes on in implementation and is clueless to what they are selling suppliers. How can you set a supplier up for success when the person who is selling you the product has no idea how it works?? Sales people do not care if a product we offer is completely wrong for a company, as long as they get paid. If they are at risk for loosing a connection they blame the employees in support, when actually it is their own ignorance. Other departments try and push their work off on certain departments.

Explore other reviews about SPS Commerce

5.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture is incredible, was able to work with a lot of great companies too

Cons

Selling was very transactional sometimes.

4.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great teammates - Middle management cares and is very supportive of work/life balance - Benefits are good - Opportunity to grow in career or move positions within the company

Cons

-Exec and director -level leadership making drastic decisions and cuts to teams without considering ramifications to remaining employees - New processes rolled out frequently without appropriate time to adopt - Expectations to maintain customer support and engagement while removing resources - Too much work, too few people

3
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