Toxic work culture - Consultant SPS Commerce Employee Review

They claim that 'Employees come first,' but when it comes to customer conflicts, they blame the employee, even though the actions taken were based on instructions from the Team Leader. You are overworked here, with so many tickets assigned that you can't attend to others, yet you're still blamed for it. All they care about is revenue and meeting annual targets. There is no work-life balance. Nepotism is also prevalent here, with promotions often going to those with connections to management. Overall, trash culture.