Pros
- Hybrid/remote, only required to work in the office 3 days a month
- Quarterly bonuses
- 401k matching
Cons
- Cannot overstate how understaffed the department is. We are expected to manage enormous volumes with a dwindling team because the company will not replace anyone who leaves. They also will not let go of poor performers, because they know upper management will not replace them. This means that there are team members who have been on the team 3+ years that are still unable to perform even the most basic job duties without assistance, performing at just 30% of the productivity quota, and even no call no showing with zero consequences while the rest of the team is expected to pick up their slack. This creates a toxic work environment and meetings filled with constant frustration and hostility.
- The high volumes result in frequent "mandatory" overtime. However, because of the lack of consequences, poor performers frequently leave before the work is done and saddle the rest of the team with additional work.
- Management is a joke. Incredibly unprofessional, lack of communication, and creates a hectic, disorganized environment. No support is provided to employees and even the most basic manager duties are offloaded onto already overworked team members because management is too incompetent to do their own jobs.
- COLA and yearly pay increases are laughable at 2% or less.
- Company invests heavily in automation and offshoring processes to avoid hiring new employees and paying a living wage. Both of these result in poor quality work that creates more work for onshore employees.
- "Unlimited" PTO depends heavily on the department. It can be difficult to request time off and calendars fill up quickly. It also cannot be used for doctor's appointments or unplanned sick days, and the company only offers 5 sick days per year.