I love my job but the management is terrible & concerns are ignored. - Patient Access Representative SSM Health Employee Review

3.0
Apr 12, 2018
Recommend
CEO approval
Business Outlook

Pros

Fast paced, fun, dynamic learning environment. Lots to do and learn. You are able to make a difference in the lives of patients in whatever role you have. Feels worthwhile and important. Great pay for entry level job and good skill building that is transferable to other companies (epic).

Cons

Our concerns about coworkers and supervisors go ignored by management and corporate. We used to be able to do a monthly satisfaction survey that management begged us to do, however, we never recieved any feedback and eventually they removed the portion of the survey where you could write in your answer. Management is the reason for high turnover. We are always short staffed because management is always forcing someone out. Benefits are TERRIBLE for a hospital system. You would really be surprised. If you live in Illinois you will have to come to St Louis for services.

Explore other reviews about SSM Health

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Good teamwork on some floors

Cons

Hard to get shifts sometimes

avatar
SSM Health Response
3d
Thank you for your positive feedback! We appreciate your kind words. Your feedback helps us improve our processes. Have a great day!
3.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Daily pay, holidays off, pto

Cons

Slow to change, low pay, no bonuses, not structured, high employee turnover

avatar
SSM Health Response
3d
Thanks for reviewing your work experience at SSM Health. Your feedback is important. We are always looking for ways to improve and you are a valued part of this process. We appreciate you taking the time to share your advice and thoughts with us.
See reviews by: Helpful|Rating|Date|All