Run as fast as you can from this company - Store Manager SSP Group Employee Review

1.0
Dec 15, 2016
Recommend
CEO approval
Business Outlook

Pros

*Staff are great. Most store managers and lower level collegues will help you and are wonderful *meetings/courses are often catered; which is nice attempts are even made to provide food for special diets/religious beliefs

Cons

*cheapest company I've ever worked for (my waste was 0.46% above target and then 0.16% the following week. I was sent to investigation . I got put on a first written warning despite showing improvement *I had someone conducting mock audits on me at least 2 times a week *in the summer we were working in 30-40c temperatures with no real attempt to fix this issue In winter it is so cold that your hands turn purple *multi unit management does not understand franchise guidelines therefore my store received 4 compliance notices. Even though this was the fault of my boss as she was the reason we were not following standards (I told her that this was conflicting with the franchise standards yet she still insisted ), I was still managed on it *don't listen to the commission bull. Ever since minimum wage was increased they made targets unattainable (my store was smashing perfect partner and sales yet received nothing ) *when I asked upper management for help during my training it fell on deaf ears *ssp managers will often lie about missing delivery items to come in line with gap targets *they say they will develop team members to upper management but force you to work as acting store manager without extra pay, job title and will take advantage of your efforts for several months even years *free drinks often are taken away from units if not meeting gap targets I think the fact that 15 employees left after me in a very short time screams volumes about ssp I could go on and on.....

Explore other reviews about SSP Group

5.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team members and make money depend on the season

Cons

management aren’t on site all the time due to managing multiple locations.

avatar
SSP Group Response
2d
We appreciate you taking the time to share your thoughts and feedback. We value all input as it helps us strive to improve and create a better workplace for everyone.
1.0
Feb 24, 2026
Recommend
CEO approval
Business Outlook

Pros

The employee meal discount is genuinely helpful since bringing food into the airport or buying it from outside is difficult. Many hourly employees are friendly, supportive, and hardworking. Most frontline managers try their best and often go above and beyond despite the pressure they face.

Cons

Senior leadership in the Northeast region operates with intimidation, ego, and favoritism, creating a toxic and unprofessional environment. Schedules are changed constantly with little notice, and employees are expected to work long, exhausting hours without regard for work–life balance. When employees speak up about burnout or need to call out due to exhaustion, they are often targeted instead of supported. Union employees frequently earn more than the supervisors responsible for managing them, which creates tension and undermines morale. Promotions are based on personal relationships rather than merit, and nepotism is widespread across multiple levels of leadership. HR functions more as a disciplinary weapon than a neutral resource for resolving issues or supporting employees. The overall culture is retaliatory, inconsistent, and not aligned with ethical or sustainable business practices.

avatar
SSP Group Response
4mo
We are sorry to hear about your negative experience. Your feedback is important to us,
See reviews by: Helpful|Rating|Date|All