SSP Group - Anonymous employee SSP Group Employee Review

1.0
Jan 20, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You can start as a shelf filler and be senior management within a few years without any qualifications, you just need political nouse and an abilty to bounce stress on to others/make the business profitable by any means necessary within the law

Cons

The senior management are shelf fillers with no qualifications who will bounce all the stress onto you and if your division is not profitable then you will need to reconsider your life choices as your work environment will be the minimum standard required by the law. It is a bottom-feeding company who work on a very low margin so they can't afford to offer any frills to staff - it is either minimum wage for 80% of employees or well below industry average for any roles requiring higher salaries. There are no real benefits for staff they are just fake to lure in fresh victims. There is some fake reward scheme where if you make them millions of pounds you can get points to trade in for a £10 voucher. They say they offer a cycle2work scheme (government's scheme not their's) and when you apply for a bike they've never heard of the scheme. They have a pension but the maximum contribution is 1% of your salary so when you retire you will get an extra £1 a week on top of your state pension. As an example of how this corporate machine treats its staff - at one point they disabled the heating in the winter and dimmed the lights to save money so everyone was freezing and everyone complained that their eyes hurt while working in the shop. When we raised that everyone is getting sick from the cold and our eyes hurt they said there is no law about minimum temperature in the workplace and the lighting is above the minimum number of lumens required by the government. Treating staff like a unit of labour can work for the share price but it does not bode well for the reviews on Glassdoor.co.uk

Explore other reviews about SSP Group

5.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team members and make money depend on the season

Cons

management aren’t on site all the time due to managing multiple locations.

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SSP Group Response
2d
We appreciate you taking the time to share your thoughts and feedback. We value all input as it helps us strive to improve and create a better workplace for everyone.
1.0
Feb 24, 2026
Recommend
CEO approval
Business Outlook

Pros

The employee meal discount is genuinely helpful since bringing food into the airport or buying it from outside is difficult. Many hourly employees are friendly, supportive, and hardworking. Most frontline managers try their best and often go above and beyond despite the pressure they face.

Cons

Senior leadership in the Northeast region operates with intimidation, ego, and favoritism, creating a toxic and unprofessional environment. Schedules are changed constantly with little notice, and employees are expected to work long, exhausting hours without regard for work–life balance. When employees speak up about burnout or need to call out due to exhaustion, they are often targeted instead of supported. Union employees frequently earn more than the supervisors responsible for managing them, which creates tension and undermines morale. Promotions are based on personal relationships rather than merit, and nepotism is widespread across multiple levels of leadership. HR functions more as a disciplinary weapon than a neutral resource for resolving issues or supporting employees. The overall culture is retaliatory, inconsistent, and not aligned with ethical or sustainable business practices.

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SSP Group Response
4mo
We are sorry to hear about your negative experience. Your feedback is important to us,
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