You lose brain cells but you gain life experience - Team Leader SSP Group Employee Review

1.0
Apr 13, 2017
Recommend
CEO approval
Business Outlook

Pros

I met great people here from some managers and mainly team leaders and members. Going up the ladder is easy as long as you brown nose the management

Cons

The cons are endless. Management do not care about you, they don't care if you have cancer (exaggeration) they will ask why you called in sick, hound you and ask you to come for some hours. They will charge you £50 for a plastic discount card, if you lose it, that offers a USELESS 15% off M&S products and 50% off from burger king and some pastry shops. They use the same barcode instead of having a unique id for each thus charging a minimum age worker £50 for plastic. The company has an absurd amount of policies including a letter of concern for coming in late twice within 3 months, no matter how many times you come to work sick, or how many extra hours you sacrifice they don't care, YOU ARE A BARCODE. WAKE UP PEOPLE, THESE CORPORATIONS ARE FILTH. They have threatening policies displayed all over the staff room where we eat for our breaks, its meant to be a place to relax and enjoy your food. They employ staff from overseas who can't speak a word of english and put them on the tills LMAO The management is insensitive to people and thier problems disrupting their work, HELLO DEMOTIVATING YOUR STAFF DOES YOUR SALES WONDERS It is like SSP is run by simpletons. I stopped many thieves saving hundreds of pounds for SSP, now i let the thieves take what they want by staying idle and brain dead like the automaton they want me to be. Demotivation loses you sales, who woulda guessed? Treat your "bottom-feeders" right and maybe the reviews will change, no one wants to work for you, staff leave everyday.

Explore other reviews about SSP Group

5.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team members and make money depend on the season

Cons

management aren’t on site all the time due to managing multiple locations.

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SSP Group Response
3d
We appreciate you taking the time to share your thoughts and feedback. We value all input as it helps us strive to improve and create a better workplace for everyone.
1.0
Feb 24, 2026
Recommend
CEO approval
Business Outlook

Pros

The employee meal discount is genuinely helpful since bringing food into the airport or buying it from outside is difficult. Many hourly employees are friendly, supportive, and hardworking. Most frontline managers try their best and often go above and beyond despite the pressure they face.

Cons

Senior leadership in the Northeast region operates with intimidation, ego, and favoritism, creating a toxic and unprofessional environment. Schedules are changed constantly with little notice, and employees are expected to work long, exhausting hours without regard for work–life balance. When employees speak up about burnout or need to call out due to exhaustion, they are often targeted instead of supported. Union employees frequently earn more than the supervisors responsible for managing them, which creates tension and undermines morale. Promotions are based on personal relationships rather than merit, and nepotism is widespread across multiple levels of leadership. HR functions more as a disciplinary weapon than a neutral resource for resolving issues or supporting employees. The overall culture is retaliatory, inconsistent, and not aligned with ethical or sustainable business practices.

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SSP Group Response
4mo
We are sorry to hear about your negative experience. Your feedback is important to us,
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