Great place to build a career! - Contact Center Assistant Manager STCU Employee Review

4.0
Jan 20, 2022
Recommend
CEO approval
Business Outlook

Pros

- Great leaders/managers that will advocate for you and find opportunities for growth. If you are devoted and show leadership qualities, the sky is the limit here. - Philosophy of doing right for the membership; celebrating members and making a difference in their finances. - Genuine work-life balance; people are encouraged to take PTO and during the pandemic even gave wellness days for people's mental health. - Great culture that values supporting and celebrating one another! They really were my family outside of work.

Cons

- Recently leadership development programs were reduced so there are not as many structured training programs once you reach a managerial/leadership position. - With the recent period of growth and mergers, there has been an influx in workload that has led to burnout in some areas. It's getting better but there are still processes and systems that need to catch up with the larger membership. - There are currently no DEI initiatives across the organization. While we do participate in a few community events, as STCU is expanding to new markets there is already a need for a conscious effort in diversity training, especially for frontline staff. - Some HR policies need updating to be conscious of diverse communities (i.e. not hiring people with unpaid debt, and dress code policies that are not inclusive of gender-nonconforming people)

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STCU Response
4y
Thank you for your review! We are happy to hear you enjoyed the career opportunities, STCU culture and values. Leadership is working on DEI initiatives and policies are being reviewed and updated. Thank you for your advice to management. We wish you all the best in your career!

Explore other reviews about STCU

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive and caring teams, leaders who are involved and give lots of opportunity for growth and new challenges.

Cons

No cons, I love working for STCU!

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team environment. Always supported by coworkers.

Cons

I have no cons. STCU is great.

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