IT needs fixing - Anonymous employee SWBC Employee Review

Users say... "Great benefits and awesome to learn technical skills." "People I work with are great." "The pay is good." "Friendly coworkers" "Easy job and work from home" 

Users say... "When I expressed burnout to my manager and HR, there was little support or retention effort, and I was essentially left to walk away from a job I once loved." "several years ago we had major layoffs" "Constant favoritism" "horrible training" "Upper management hired from outside does not comprehend what the company actually does, removes processess and procedures that are customer oriented, focused on quantity over quality, poor treatment of employees, tracking system that is difficult to understand and follow, upper management cusses at employees and threatens them, bad mouthing one another"