Poor Management, even poorer QA - Collections Specialist SWBC Employee Review

1.0
Aug 8, 2018
Recommend
CEO approval
Business Outlook

Pros

you get a paycheck, flexible schedule for students

Cons

QA is inconsistent and can destroy your bonus at whim. Management does not care about employees, they care more about meeting their quotas than addressing systematic issues. Very high turnover, I trained about 10 different rounds of hirees and most of them quit within the first few weeks.

Explore other reviews about SWBC

5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pto & team management

Cons

No work from home or schedule flexibility

1
2.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Not too many pros anymore, benefits were okay and the pay was below average.

Cons

Company doesn't promote unless you have a CPA. Don't expect to go above middle management if you don't have one. The company had started to enforce back to office, no exceptions. No hybrid schedules, nothing, just one day to the next you have to work in the office. This really did screw over a lot of parents who had to look over their kids while working.

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