4.0
Aug 24, 2019
Former employee, more than 1 year
San Antonio, TX
Recommend
CEO approval
Business Outlook
Pros
Good pay, 401k for part time, Free coffee (underrated benefit in my opinion) decent schedule
Cons
Upper level management was laughably bad (although I heard there have been changes recently), It is collections so naturally it is stressful, too much emphasis on metrics, Hard to move up, QA can contradict/ change/ not follow its own rules which creates issues in scoring impacting agents' bonuses and stats