Not bad - Payment Reminder Services SWBC Employee Review

4.0
Aug 24, 2019
Recommend
CEO approval
Business Outlook

Pros

Good pay, 401k for part time, Free coffee (underrated benefit in my opinion) decent schedule

Cons

Upper level management was laughably bad (although I heard there have been changes recently), It is collections so naturally it is stressful, too much emphasis on metrics, Hard to move up, QA can contradict/ change/ not follow its own rules which creates issues in scoring impacting agents' bonuses and stats

Explore other reviews about SWBC

5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pto & team management

Cons

No work from home or schedule flexibility

1
2.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Not too many pros anymore, benefits were okay and the pay was below average.

Cons

Company doesn't promote unless you have a CPA. Don't expect to go above middle management if you don't have one. The company had started to enforce back to office, no exceptions. No hybrid schedules, nothing, just one day to the next you have to work in the office. This really did screw over a lot of parents who had to look over their kids while working.

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