Poor management. - Customer Service Representative SWBC Employee Review

3.0
Nov 27, 2014
Recommend
CEO approval
Business Outlook

Pros

Benefits were great. They pay for your medical and dental which is nice. Holiday pay is nice. Hour lunches are cool

Cons

Never anytime off. HR is a nightmare. Be prepared to have someone micromanaging everything you do. Business attire is horrible in a call center. Parking sucks.

Explore other reviews about SWBC

5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pto & team management

Cons

No work from home or schedule flexibility

1
2.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Not too many pros anymore, benefits were okay and the pay was below average.

Cons

Company doesn't promote unless you have a CPA. Don't expect to go above middle management if you don't have one. The company had started to enforce back to office, no exceptions. No hybrid schedules, nothing, just one day to the next you have to work in the office. This really did screw over a lot of parents who had to look over their kids while working.

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