Customer Service Rep - Customer Service Representative SWBC Employee Review

4.0
Nov 14, 2015
Recommend
CEO approval
Business Outlook

Pros

Ability to help and connect with customers regarding their insurance updates

Cons

Adapting to different management directives.There should not be a common uneasiness permeating with the reps.

Explore other reviews about SWBC

5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pto & team management

Cons

No work from home or schedule flexibility

1
2.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Not too many pros anymore, benefits were okay and the pay was below average.

Cons

Company doesn't promote unless you have a CPA. Don't expect to go above middle management if you don't have one. The company had started to enforce back to office, no exceptions. No hybrid schedules, nothing, just one day to the next you have to work in the office. This really did screw over a lot of parents who had to look over their kids while working.

See reviews by: Helpful|Rating|Date|All