Great job if you have no aspirations beyond customer service - Customer Service Representative Saatva Employee Review

Thank you for your feedback. We are sorry to hear you feel the metrics were not clearly communicated, as we try to regularly set understandable and attainable goals, and give each employee the tools to create their own success without the need for micromanagement. Many of our Customer Service Representatives have been promoted to Director or VP-level positions, reflecting our commitment to growing our own talent. We will continue to improve our performance management processes, and always invite employees to reach out to management or HR if expectations are unclear.