Pretty good workplace environment, encouraging bosses and coworkers... But you will work your butt off - Service Technician Saela Employee Review

4.0
May 5, 2021
Recommend
CEO approval
Business Outlook

Pros

Insurance Great bosses Great training Company vehicle Paid training Great knowledge you'll use the rest of your life If hourly pays more than your commission, you get whichever one pays you more.

Cons

Commission. Sometimes you make less than dirt for working all day. 9-13+ hour days regularly Company encourages you to tell customers about reservices- but you get $8 per job. You are commission and this sucks because your pay comes from other technicians. Anyone in your office who isn't your direct manager absolutely is not on your side and will lie to customers and the service technicians will suffer because of it. Very pushy about sales.

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Saela Response
5y
Thank you for sharing your experience. We are happy to hear that you valued your time with Edge and that you obtained knowledge that you can benefit from for the rest of your life. We do not tolerate lying to customers. If this is something that you have witnessed, please contact us at hr@eentities.com. We are sorry to hear that the commission structure did not meet your needs. The positive aspect of our commission structure is a higher earning potential. We are grateful for the time you spent with us and for all of the hard work that you contributed. We wish you good luck with everything moving forward!

Explore other reviews about Saela

5.0
Feb 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Really great people and a strong culture. I’ve had many opportunities to learn and take on new things, which I appreciate. It’s a fast-moving environment, so you’re never bored, and you get exposure to different parts of the business. Leadership does care about development and giving people opportunities to grow.

Cons

It’s a fast-paced environment, so you have to be comfortable adapting and wearing multiple hats. Because the company is growing, things can evolve quickly, which keeps you on your toes. If you like a super rigid structure, it might take some adjusting.

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Saela Response
3mo
We appreciate your review and are happy to hear that you enjoy your job and the team you work with. Thank you as well for the constructive feedback — we welcome suggestions from our employees and use them as part of our ongoing efforts to improve communication, leadership, and the overall employee experience.
5.0
Feb 27, 2026
Recommend
CEO approval
Business Outlook

Pros

- Genuine opportunity for professional, personal, and financial growth. Over my three years here, I’ve seen real change in my confidence, skills, and overall direction in life. - Strong culture that encourages growth and accountability. The environment pushes you to improve yourself, take ownership of your work, and recognize your potential. - Clear path for advancement. I started in an entry-level role and have been able to progress to a point where I’m now on a path toward leadership, which shows the company promotes from within. - Supportive leadership and mentorship. The training and guidance I’ve received have helped me develop valuable skills and prepared me for greater responsibility. - Opportunities to build a long-term career, not just work a job. The company invests in its people and gives you the tools and opportunities needed to grow if you’re willing to put in the effort. - Increased responsibility and trust over time. As I’ve grown, I’ve been trusted with more, which has helped me develop both professionally and personally.

Cons

• The role requires a high level of self-motivation and accountability. While this creates strong individuals, it can be difficult for those who need more structured guidance early on and it seems to effect turn over rate of employees

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Saela Response
3mo
Thank you for taking the time to share your experience. We are glad to hear that you enjoy your role and being part of the team. We also appreciate your thoughtful feedback and suggestions for management, as input from our employees helps us continue to grow and improve. We value the work you do and your commitment to the company.
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