The disgraceful and ineffective way of leadership led to numerous shortcomings - Customer Service Representative Saela Employee Review

2.0
Feb 16, 2023
Recommend
CEO approval
Business Outlook

Pros

The company had its upsides, but ultimately it wasn't outstanding. It might serve as a starting point, but the individual would likely want to move on to a superior company eventually.

Cons

Many expressed shock at the disgraceful manner in which the company was managed, ineffective leadership and inadequate communication led to numerous shortcomings, making it challenging for the organization to perform effectively and attain its goals. The company was unable to function optimally, leading to a setback in its progress and success.

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Saela Response
3y
Thank you for taking the time to share your feedback and bringing your concerns to our attention. Saela holds itself to a high standard, and we always aim to deliver a positive experience to everyone within our reach. We’re sorry to hear this was not the case in your experience. The best way to make changes is by receiving feedback, so we encourage you to reach out to a member of HR at hr@saelapest.com if you would like to discuss your concerns further.

Explore other reviews about Saela

5.0
Feb 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Really great people and a strong culture. I’ve had many opportunities to learn and take on new things, which I appreciate. It’s a fast-moving environment, so you’re never bored, and you get exposure to different parts of the business. Leadership does care about development and giving people opportunities to grow.

Cons

It’s a fast-paced environment, so you have to be comfortable adapting and wearing multiple hats. Because the company is growing, things can evolve quickly, which keeps you on your toes. If you like a super rigid structure, it might take some adjusting.

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Saela Response
3mo
We appreciate your review and are happy to hear that you enjoy your job and the team you work with. Thank you as well for the constructive feedback — we welcome suggestions from our employees and use them as part of our ongoing efforts to improve communication, leadership, and the overall employee experience.
5.0
Feb 27, 2026
Recommend
CEO approval
Business Outlook

Pros

- Genuine opportunity for professional, personal, and financial growth. Over my three years here, I’ve seen real change in my confidence, skills, and overall direction in life. - Strong culture that encourages growth and accountability. The environment pushes you to improve yourself, take ownership of your work, and recognize your potential. - Clear path for advancement. I started in an entry-level role and have been able to progress to a point where I’m now on a path toward leadership, which shows the company promotes from within. - Supportive leadership and mentorship. The training and guidance I’ve received have helped me develop valuable skills and prepared me for greater responsibility. - Opportunities to build a long-term career, not just work a job. The company invests in its people and gives you the tools and opportunities needed to grow if you’re willing to put in the effort. - Increased responsibility and trust over time. As I’ve grown, I’ve been trusted with more, which has helped me develop both professionally and personally.

Cons

• The role requires a high level of self-motivation and accountability. While this creates strong individuals, it can be difficult for those who need more structured guidance early on and it seems to effect turn over rate of employees

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Saela Response
3mo
Thank you for taking the time to share your experience. We are glad to hear that you enjoy your role and being part of the team. We also appreciate your thoughtful feedback and suggestions for management, as input from our employees helps us continue to grow and improve. We value the work you do and your commitment to the company.
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