The culture within HR and TA has changed dramatically. - Talent Acquisition Safelite AutoGlass Employee Review

2.0
Oct 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Many teammates are genuinely dedicated and care deeply about the mission. Pay and benefits are competitive, and the company provides strong tools and systems. When leadership is present and supportive, the work can be meaningful and high-impact.

Cons

Senior & Executive Leadership engagement has become strictly performative. Attempts to connect with the team come across as symbolic rather than sincere, like 15 min "getting to know you" meetings scheduled months out that do little to build real relationships. It shouldn't be such a chore to have a connection with your skip level leader especially as the size of the team has dwindled so much. There are canceled 1 on 1s, no annual meetings for PLD. It's become completely siloed. Leadership is purely ego driven. Some leaders in particular are rarely around but still drive performance decisions, creating a disconnect that’s obvious to everyone but rarely acknowledged broadly. It's become a joke about how much PTO some leaders take and how disengaged they are. KPIs and metrics change constantly, and perception often outweighs actual results. It can feel less about performance and more about fitting a narrow leadership mold. Performance reviews and PIPs are used less for coaching and more for quietly managing people out in all areas of the business, sometimes those who were strong performers simply doing things differently. People are performance managed out and their positions planned to be backfilled or eliminated well before they're aware this is happening. Lots of retroactive case building which is terrible for morale. The rapid push toward automation and AI has replaced people faster than the organization can responsibly implement the technology. The rollouts are sloppy, training is minimal, and the extra work often falls to those left behind. The recent wave of changes has driven away some truly solid performers, people who were great for culture, collaboration, and stability. Those who didn’t fit the new mold have moved on, and honestly, it’s hard to blame them. There are NO opportunities for growth in PLD, Multiple positions and levels have been eliminated and there's no growth track in this space at all. There are almost no opportunities to cross train or get exposure to other functions, so you better love your role because you're staying in it for the long haul.

avatar
Safelite AutoGlass Response
7mo
We regret to hear about your negative experience and take your feedback very seriously. Our goal is to create a supportive and fair work environment for all employees, and we're sorry that you felt otherwise. We would appreciate the opportunity to discuss this further. Please reach out to your people business partner with a detailed statement so we can address your concerns.

Explore other reviews about Safelite AutoGlass

5.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Good starting pay and training program

Cons

Customers aren’t always nice and like to hang up on you

avatar
Safelite AutoGlass Response
4d
Thank you for taking the time to share your experience. We value your opinion as an associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
1.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Tons of extra overtime pay, opportunity for your pay to change by 5 or 10 percent in either direction twice a year, completely free from corporate communication, bonuses will be held and never paid out so you dont have to worry about saving it yourself! Cheers to the belron "thank you" (more like a belron "screw you") they gave us years ago and I never saw a dime of before I left.

Cons

Surprise! Six day weeks. Maybe 7 we dont know. Whoops all loaned out to other shops, little to no warning or planning You dont matter to anyone in your chain of command They want you to feel like you can talk to them.. but not to actually do it. No follow up from management, everything is out of their hands and yadda yadda yadda

See reviews by: Helpful|Rating|Date|All