Bad company - stay away - Customer Service Representative II Safelite AutoGlass Employee Review

2.0
Oct 24, 2016
Recommend
CEO approval
Business Outlook

Pros

Money, OT and extra hours, Some coworkers are good.

Cons

Being written up easily, bad management, tardies, turnover is high, customers can be verbally abusive on the phone, all women led management. No way to check for tardies and extremely hard to avoid. Training had a lot of material crammed in a short amount of time - not very healthy. No respect for honest employees unfortunately. Long term employees also voiced frustration with management. Getting written up easily makes you not qualify for bonuses etc. Supervisors can be a hit or a miss. Unemployment benefits are ridiculously contested by employer. HR person on floor has limited authority. I'd stay away from the employer. They don't respect illnesses and transport issues (not very frequent ones). Unfortunately not very people powered as they claim. They just want you to take call after call. Stress can be high as well.

Explore other reviews about Safelite AutoGlass

5.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Good Training, Team Help, Flexible

Cons

Repetitive, otherwise I have no cons

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Safelite AutoGlass Response
2mo
Thank you for taking the time to share your experience. We value your opinion as an associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
3.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

There is so much I love about Safelite. I love the other employees. I love the fact that I get good benefits as a part time employee. I love the products.

Cons

Between my experience with HireRight for my background check with this company and the constant problems with the VDI that everyone in my training class has had, my experience as a new employee has been one of the most confusing and stressful that I have ever dealt with. A company as well established as Safelite that offers the kind of quality service that Safelite offers (which I can attest to having been a customer previously before I worked here) is not compatible with these faulty systems.

avatar
Safelite AutoGlass Response
1w
Thank you for providing an insight into your experience. We know that our people power our performance and are working on updating our onboarding and training programs. If you'd like to share more feedback to ensure we can provide an environment for Customer Service Representatives to grow their careers, please email PeopleDirect@safelite.com.
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