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      Safelite AutoGlass

      Part of Belron International Limited

      Engaged Employer

      Safelite AutoGlass reviews

      "Exceptional Customer Focus" - Customer Service Representative II Safelite AutoGlass Employee Review

      5.0
      Nov 19, 2012
      Customer service representative ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      compnay prides itself and strives for "exceptional customer service experience" supportive management from front line job coaches/supervisors, department managers, training personnel and middle to senior management staff

      Cons

      identify individual contributors early and afford them the opportunity to gain industry and company knowledge

      Explore other reviews about Safelite AutoGlass

      5.0
      May 6, 2026
      Special service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to work team was awesome

      Cons

      Back to back calls and angry customers

      avatar
      Safelite AutoGlass Response
      3w
      Thank you for taking the time to share your experience. We value your opinion as a former associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
      3.0
      Jun 3, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is so much I love about Safelite. I love the other employees. I love the fact that I get good benefits as a part time employee. I love the products.

      Cons

      Between my experience with HireRight for my background check with this company and the constant problems with the VDI that everyone in my training class has had, my experience as a new employee has been one of the most confusing and stressful that I have ever dealt with. A company as well established as Safelite that offers the kind of quality service that Safelite offers (which I can attest to having been a customer previously before I worked here) is not compatible with these faulty systems.

      avatar
      Safelite AutoGlass Response
      1w
      Thank you for providing an insight into your experience. We know that our people power our performance and are working on updating our onboarding and training programs. If you'd like to share more feedback to ensure we can provide an environment for Customer Service Representatives to grow their careers, please email PeopleDirect@safelite.com.
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