Empowered, but stressful at times. Suffers from overreaching strategy - Management Safelite AutoGlass Employee Review

4.0
Nov 26, 2012
Recommend
CEO approval
Business Outlook

Pros

Respect for associates, empowered in many areas, strong desire to improve. The company is dedicated to breaking new ground in a well established industry and generally puts its actions behind that goal.

Cons

Overly Centralized, too many SME's with expanded authority. Lots of smart people in certain subjects that stretch a little knowledge into an area where it isn't relevant. Entirely too much political maneuvering as a result.

Explore other reviews about Safelite AutoGlass

5.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work team was awesome

Cons

Back to back calls and angry customers

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Safelite AutoGlass Response
3w
Thank you for taking the time to share your experience. We value your opinion as a former associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
3.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

There is so much I love about Safelite. I love the other employees. I love the fact that I get good benefits as a part time employee. I love the products.

Cons

Between my experience with HireRight for my background check with this company and the constant problems with the VDI that everyone in my training class has had, my experience as a new employee has been one of the most confusing and stressful that I have ever dealt with. A company as well established as Safelite that offers the kind of quality service that Safelite offers (which I can attest to having been a customer previously before I worked here) is not compatible with these faulty systems.

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Safelite AutoGlass Response
1w
Thank you for providing an insight into your experience. We know that our people power our performance and are working on updating our onboarding and training programs. If you'd like to share more feedback to ensure we can provide an environment for Customer Service Representatives to grow their careers, please email PeopleDirect@safelite.com.
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