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      Safelite AutoGlass

      Part of Belron International Limited

      Engaged Employer

      Safelite AutoGlass reviews

      What a Joke - Job Coach Safelite AutoGlass Employee Review

      2.0
      May 7, 2021
      Job coach
      Recommend
      CEO approval
      Business Outlook

      Pros

      Made the appearance they cared about their employees

      Cons

      Made the appearance they cared about their employees. They make you think you have opportunity with the company, but you are easily expendable. All of their Support Staff are treated horribly. They string you along, while you are thinking that you are just training for a higher position, when in reality they are having you do a higher paying job without paying you for it. The lack of supervisors is because they don't want to pay for it. They would rather overload work onto the Job Coaches they do have, and save a quarter million on salaries it would take to have adequate team sizes. That is interpreted as a "profit bonus" by senior leadership and spun as a PR campaign in the form of highly taxed bonuses to the entry level employees while senior leadership gets the real high dollar bonuses.

      avatar
      Safelite AutoGlass Response
      5y
      We’re surprised to hear this and are eager to learn more. We take pride in our people-first organizational culture. Let us know how to reach you for additional insight regarding what you've shared.

      Explore other reviews about Safelite AutoGlass

      5.0
      Jun 10, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing, detailed training for the remote position. They make sure you are prepared to handle customers from day one on the floor. They work with you after training when you have family issues.

      Cons

      No cons at the moment except more pay

      3.0
      Jun 3, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is so much I love about Safelite. I love the other employees. I love the fact that I get good benefits as a part time employee. I love the products.

      Cons

      Between my experience with HireRight for my background check with this company and the constant problems with the VDI that everyone in my training class has had, my experience as a new employee has been one of the most confusing and stressful that I have ever dealt with. A company as well established as Safelite that offers the kind of quality service that Safelite offers (which I can attest to having been a customer previously before I worked here) is not compatible with these faulty systems.

      avatar
      Safelite AutoGlass Response
      1w
      Thank you for providing an insight into your experience. We know that our people power our performance and are working on updating our onboarding and training programs. If you'd like to share more feedback to ensure we can provide an environment for Customer Service Representatives to grow their careers, please email PeopleDirect@safelite.com.
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