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      Safelite AutoGlass

      Part of Belron International Limited

      Engaged Employer

      Safelite AutoGlass reviews

      Starts Out Nice - Customer Service Representative Safelite AutoGlass Employee Review

      2.0
      Aug 12, 2021
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice benefits, pay isn’t too bad

      Cons

      They want to write you up for everything. When I interviewed I told them I was 3 hours from the call center and they say that’s fine… until their work from home system sucks, you spend hours talking with IT, and they give you the choice to either make a 6 hour round trip to come in or call off and then write you up for the call off. Trainers all tell you different things so by the time you go to take calls you’re extremely under prepared. They’re just rushing to get people on the phones without spending the amount of time training on the phones. And then they tell you not to mess up because they write you up or will terminate you.

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      Safelite AutoGlass Response
      4y
      Thanks for sharing your experience. Our goal is to improve every day and make the organization an employer of choice and we know that sometimes we fall short. Please don’t hesitate to reach out to your People Business Partner or Leader – we want to make every effort to retain great people like you.

      Explore other reviews about Safelite AutoGlass

      5.0
      Jun 27, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working hours, easy to learn, great environment.

      Cons

      The 1 minute late, rule. If you’re ONE minute late from break, lunch, or even clocking in.. it counts toward your “infractions”. You can only get 3 for the first 60 days. Even if your wifi goes out, you get sick.. anything. It counts.

      1.0
      Jun 24, 2026
      Master technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Tons of extra overtime pay, opportunity for your pay to change by 5 or 10 percent in either direction twice a year, completely free from corporate communication, bonuses will be held and never paid out so you dont have to worry about saving it yourself! Cheers to the belron "thank you" (more like a belron "screw you") they gave us years ago and I never saw a dime of before I left.

      Cons

      Surprise! Six day weeks. Maybe 7 we dont know. Whoops all loaned out to other shops, little to no warning or planning You dont matter to anyone in your chain of command They want you to feel like you can talk to them.. but not to actually do it. No follow up from management, everything is out of their hands and yadda yadda yadda

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