Alright at the Best of Times - Repair Technician Safelite AutoGlass Employee Review

3.0
Sep 14, 2023
Recommend
CEO approval
Business Outlook

Pros

The biggest "Pro" working here is the people you work with. 95% of them are downright awesome folks. You're all in it together, and a lot of folks will take time out of their day to help you out if you get stuck. Pay is decent for what it is. Most of the customers are cool.

Cons

My biggest gripe is that they have folks in certain positions that don't match the work they do. For example, the position that I had up until recently was shared by myself and two others who actually were out all day repairing windows. But they also had two other guys with the same title who didn't do ANY of the work we're supposed to do, with one being the inventory guy and another being one of the guys at the desk. That wouldn't have bothered me as much if the inventory guy didn't have the "Lead Repair Specialist" title, despite never actually doing any repairs... they just gave it to him to get him a pay raise... Corporate sucks. Number number numbers. They mandate lunch breaks, but don't set aside any time during the day for you to actually take that lunch, but you'll still get a daily message in the company group chat telling you to take it.

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Safelite AutoGlass Response
2y
We appreciate your feedback as we aim to be both a people powered and customer driven company. If you're willing to share more information on your experience, please email PeopleDirect@safelite.com.

Explore other reviews about Safelite AutoGlass

5.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work team was awesome

Cons

Back to back calls and angry customers

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Safelite AutoGlass Response
3w
Thank you for taking the time to share your experience. We value your opinion as a former associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
3.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

There is so much I love about Safelite. I love the other employees. I love the fact that I get good benefits as a part time employee. I love the products.

Cons

Between my experience with HireRight for my background check with this company and the constant problems with the VDI that everyone in my training class has had, my experience as a new employee has been one of the most confusing and stressful that I have ever dealt with. A company as well established as Safelite that offers the kind of quality service that Safelite offers (which I can attest to having been a customer previously before I worked here) is not compatible with these faulty systems.

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Safelite AutoGlass Response
1w
Thank you for providing an insight into your experience. We know that our people power our performance and are working on updating our onboarding and training programs. If you'd like to share more feedback to ensure we can provide an environment for Customer Service Representatives to grow their careers, please email PeopleDirect@safelite.com.
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