Pros
Vehicles will always have glass. This is a very stable industry Glass will continue to crack and break. Insurance companies will always offer damage coverages. This company is the largest and only national auto glass company in the US. The benefits are good. The ability to move not only up but into different disciplines within the company is very good. The best reason to get into this company is to become a known quantity, access to job opernings in every division and have an insider's advantage to moving up. Safelite is always expanding mostly by acquisition but probably soon by diversifying.
Cons
The company is foreign owned which in itself is not a con but it does make it a bit more difficult to know what plans the owners have for their US based division. Artificial Intelligence and software may eliminate CSR jobs or greatly reduce the numbers of CSRs needed. Increased use of the website and chat has already impacted the volume of inbound calls and will continue to do so.