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      Safelite AutoGlass

      Part of Belron International Limited

      Engaged Employer

      Safelite AutoGlass reviews

      Not bad - Customer Service Representative Safelite AutoGlass Employee Review

      3.0
      Aug 14, 2024
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      People seem nice. Training is 30 days and system is scripted.

      Cons

      Can't not be 1 minute late, you will received a unexcused absence. You have to be good at selling product or you will be put on a 6 month warning period. Every if fthe customer say no, the company wants you to be persuasive. Tone on the phone has to be upbeat at all time or you get a coaching. You must ask every question no matter what. Scheduling the appointment is mandatory if not you get a coaching (even if the customer requested to waiting on schedule for the repair for whatever reason) Do not use any AUX you get in trouble. Do not use the wrong Aux, even if it was by accident, you will get in trouble.

      avatar
      Safelite AutoGlass Response
      1y
      We appreciate you providing feedback on your experience. At Safelite, we believe in great leadership and in treating each other with respect. We aim to provide coaching and guidance to help you reach your full potential. If you'd like to offer more feedback, please email us at PeopleDirect@safelite.com.

      Explore other reviews about Safelite AutoGlass

      5.0
      Jun 19, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good starting pay and training program

      Cons

      Customers aren’t always nice and like to hang up on you

      avatar
      Safelite AutoGlass Response
      5d
      Thank you for taking the time to share your experience. We value your opinion as an associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
      1.0
      Jun 24, 2026
      Master technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Tons of extra overtime pay, opportunity for your pay to change by 5 or 10 percent in either direction twice a year, completely free from corporate communication, bonuses will be held and never paid out so you dont have to worry about saving it yourself! Cheers to the belron "thank you" (more like a belron "screw you") they gave us years ago and I never saw a dime of before I left.

      Cons

      Surprise! Six day weeks. Maybe 7 we dont know. Whoops all loaned out to other shops, little to no warning or planning You dont matter to anyone in your chain of command They want you to feel like you can talk to them.. but not to actually do it. No follow up from management, everything is out of their hands and yadda yadda yadda

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