A masterclass in corporate gaslighting - Senior Level Role Safelite AutoGlass Employee Review

2.0
Oct 24, 2024
Recommend
CEO approval
Business Outlook

Pros

Decent pay and able to work from home.

Cons

I've only worked here for 10 months and I'm already on my third boss. Leadership constantly reassures us that the business is doing well, yet there have been "budget-related" layoffs at the beginning of every quarter this year. They called one of my colleagues to tell her she was being laid off while she was out on PTO; and from what I've heard, that's not the first time that's happened. Because of all the layoffs and the near-constant reorgs, the roles and responsibilities of each team are unclear at best. Goals are always shifting to satisfy random requests from leadership — requests that often go against findings from UX/customer research and general common sense. Projects move at a snail's pace on a good day because the review process is built around leadership's lack of trust in the executional teams. If projects don't get stuck in review for weeks on end, they're either blown up or killed. Larger team meetings tend to be aimless or put on solely for the sake of corporate theater. None of this is that surprising considering this is a huge corporate office, but this kind of behavior coupled with the rhetoric of being a "people-powered" company can make you feel like a crazy person.

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Safelite AutoGlass Response
1y
We are sorry to hear about your negative experience and take your concerns seriously. We understand the challenges posed by frequent changes and are committed to improving our communication and processes to create a more stable and supportive work environment. We would appreciate the opportunity to discuss and address your concerns further and invite you to reach out to PeopleDirect@Safelite.com or your People Business Partner.

Explore other reviews about Safelite AutoGlass

5.0
Jun 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amazing, detailed training for the remote position. They make sure you are prepared to handle customers from day one on the floor. They work with you after training when you have family issues.

Cons

No cons at the moment except more pay

3.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

There is so much I love about Safelite. I love the other employees. I love the fact that I get good benefits as a part time employee. I love the products.

Cons

Between my experience with HireRight for my background check with this company and the constant problems with the VDI that everyone in my training class has had, my experience as a new employee has been one of the most confusing and stressful that I have ever dealt with. A company as well established as Safelite that offers the kind of quality service that Safelite offers (which I can attest to having been a customer previously before I worked here) is not compatible with these faulty systems.

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Safelite AutoGlass Response
1w
Thank you for providing an insight into your experience. We know that our people power our performance and are working on updating our onboarding and training programs. If you'd like to share more feedback to ensure we can provide an environment for Customer Service Representatives to grow their careers, please email PeopleDirect@safelite.com.
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