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      Safelite AutoGlass

      Part of Belron International Limited

      Engaged Employer

      Safelite AutoGlass reviews

      Set up for you to fail, im done - Customer Service Representative (CSR) Safelite AutoGlass Employee Review

      2.0
      Nov 21, 2024
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits and a progressive company culture.

      Cons

      They set up a cash quote line where customers can call in for a quick quote. As a rep you get negative impacts if you dont schedule and give a quote. In fact if i say “sure i can get you a quote” instead of “i can schedule you” im impacted negatively. I cant even acknowledge the customers needs when the company told them this is what theyre doing. It is set up in a way that prevents growth because youre constantly fighting a losing battle. I am still a top performer and my JC is going to be crushed when i put in my two weeks.

      avatar
      Safelite AutoGlass Response
      1y
      We appreciate your feedback as we aim to be both a people powered and customer driven company. If you're willing to share more information on your experience, please email PeopleDirect@safelite.com.

      Explore other reviews about Safelite AutoGlass

      5.0
      Jun 20, 2026
      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Making bank bro. Driving Range Rovers

      Cons

      There are none. Best place ever

      avatar
      Safelite AutoGlass Response
      5d
      Thank you for taking the time to share your experience. We value your opinion as an associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
      1.0
      Jun 24, 2026
      Master technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Tons of extra overtime pay, opportunity for your pay to change by 5 or 10 percent in either direction twice a year, completely free from corporate communication, bonuses will be held and never paid out so you dont have to worry about saving it yourself! Cheers to the belron "thank you" (more like a belron "screw you") they gave us years ago and I never saw a dime of before I left.

      Cons

      Surprise! Six day weeks. Maybe 7 we dont know. Whoops all loaned out to other shops, little to no warning or planning You dont matter to anyone in your chain of command They want you to feel like you can talk to them.. but not to actually do it. No follow up from management, everything is out of their hands and yadda yadda yadda

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