Pros
The training program was designed well and gave new recruits all the knowledge one would need whilst working the phones. All new hires were confident, well versed, and highly motivated by the time we were transitioned onto the sales floor. The excellent line up of trainings gave a hopeful impression of what was to come working at safelite. After a record breaking quarter thanks to the cash sales we were rewarded with Chick-fil-e. A little chicken sandwich and small waffle fry catered to our office thanks to the ever so generous Safelite Gods back in Columbus Ohio. All of the 4 bites it took to finish that value sandwich was worth way more than the 6 figure bonuses our masters received at the end of the year!
Cons
This is not a sales job in any right. It’s a repetitive quoting and scheduling position that is sure to be eliminated once AI gets rolled out. At the end of the call you are asked to then upsell the customer on NEW WIPER BLADES totaling $12 to $18 a pair. And you only get a percentage of that measly amount. Never mind the $1400 top of the line windshield you just talked the caller into paying out of pocket instead of going the insurance route. No that’s not for you silly! Once training ended the entire mood shifted, The “team leads” carried themselves with the same attitude you’d expect from a self proclaimed “popular kid” back in high school. Every team was entirely centered around favoritism. Your success is highly influenced, wait no, highly DEPENDENT on whether you’re the corporate useful idiot type. Life feels deflated on the sales floor. Those with tenure are all coincidentally the same type of person. The people who have been led to believe the life of a corporate shill, giving 40 years in the same little cubicle on flimsy promise that you might be able to one day retire at 68 on that 401k plan they’ve dangled above your head decade after decade just to end up teetering on the poverty line, your life’s work rewarded with no 401k match and depending on food banks so you don’t starve. Too poor to leave your senior citizen fixed income studio apartment and finally experience the world that’s passed by you. So you watch it through your television day after day until the sweet embrace of death comes to pay you the only real reward you’ll ever see. All of this so the investors can go live the life you only got to see in your dreams. You and all of your colleagues sacrificing their entire existence, a life chained to a tiny bleak cubicle creating wealth for someone else. The suffering and sacrifice of the many so the undeserving few can cash in on that easy life of abundance not even taking a second to show any gratitude or proper compensation for the riches they’ve cheated off you.
