Customer Support Analyst - Anonymous employee Sage Employee Review

3.0
May 20, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Opportunities to learn and use more than basic troubleshooting/support skills, but you need to meet prerequisites.

Cons

Advancement expected of employess(not really a con). Have a plan or establish one, or expect to find another position at a different company.

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Sage Response
10y
Thank you for the review. We are glad you saw some potential in the transformation and strategy while you were with us. A core value at Sage is to work to develop our colleagues, and hopefully, offer career opportunities, or provide the experience to help each colleague transition to other positions in their field. When our colleagues grow, so does our business. We are confident that our long-term methodology will deliver positive results for everyone involved. Good luck in all your future endeavors.

Explore other reviews about Sage

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance is the strongest attribute at Sage. Family matters and mental stablity is supported. Top notch benefits.

Cons

Departments with mixed roles of similar tasks, yet separate teams without collaboration.

1.0
Jul 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some of the people are genuinely rockstars in their crafts. The insurance is top notch and PTO is generous.

Cons

Company culture and morale are awful. The salaries are low, policies are dated and not equitable, product and internal tech is dated. Rapid changes due to poor leadership and frequent turnover. Leadership does not seem to possess the ability to pivot once decisions have been made, even if the decision was the wrong one. Company personality is archaic and as far away from forward-thinking as possible.

6
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Sage Response
1w
Thank you for taking the time to leave a review and for your many years with Sage. We're pleased to hear that you valued your colleagues, benefits and time off policies. At the same time, we're sorry to read that your experience of our culture, leadership and ways of working left you feeling disappointed. Creating an environment where colleagues feel heard, supported and able to do their best work is incredibly important to us. While experiences can vary across teams and functions, feedback such as yours helps us better understand where we can improve. Please be assured that your comments have been noted and will be reviewed very carefully. We appreciate your openness and thank you for sharing your perspective. We wish you every success in your future career.
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