Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Sage

      Engaged Employer

      Sage reviews

      New CEO has meant improvement, but we have a long way to go yet - Customer Support Analyst, Associate Sage Employee Review

      3.0
      Jul 21, 2019
      Customer support analyst, associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Coworkers are great, consistent and stable hours, reasonable physical working environment, many of the people managers are on your side, potential growth opportunities

      Cons

      Understaffed support queues, sales-focused support strategy with highly unrealistic targets, lacking consistency across all levels of management (one manager may tell their team one thing and another might tell their team something completely the opposite), promotions system is a dangling carrot on a moving target, desperate to keep bodies in the queues that they're willing to overlook employees whose behaviors actively hurt our image to customers (but still takes too long to replace lost staff), some managers will actively try to quash any criticism or escalate legitimate complaints, silo-ing within departments and products, communication is lacking in many areas (this is being improved on but needs further work)

      avatar
      Sage Response
      6y
      We appreciate honest feedback from colleagues, and it is clear you care about making Sage a better place. We all do! I would encourage you to also use one of internal channels to share your voice, give your ideas, provide solutions and make things happen. This includes your people team, the All-In meetings, and Sage-TV Live to name a few . A great start would be to talk to your site leader. Also, just last month we held “The Big Conversation” where all 14,000 Sage colleagues around the world participated on an online conversation about anything and everything. The responses helped us gained a lot of insight, and some great colleague suggestions are already being implemented - I certainly hope you were part of that awesome event. Thank you again for sharing your experience and bringing your best to work every day!

      Explore other reviews about Sage

      5.0
      Jun 21, 2026
      Professional services consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance is the strongest attribute at Sage. Family matters and mental stablity is supported. Top notch benefits.

      Cons

      Departments with mixed roles of similar tasks, yet separate teams without collaboration.

      1.0
      Jul 9, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some of the people are genuinely rockstars in their crafts. The insurance is top notch and PTO is generous.

      Cons

      Company culture and morale are awful. The salaries are low, policies are dated and not equitable, product and internal tech is dated. Rapid changes due to poor leadership and frequent turnover. Leadership does not seem to possess the ability to pivot once decisions have been made, even if the decision was the wrong one. Company personality is archaic and as far away from forward-thinking as possible.

      6
      avatar
      Sage Response
      6d
      Thank you for taking the time to leave a review and for your many years with Sage. We're pleased to hear that you valued your colleagues, benefits and time off policies. At the same time, we're sorry to read that your experience of our culture, leadership and ways of working left you feeling disappointed. Creating an environment where colleagues feel heard, supported and able to do their best work is incredibly important to us. While experiences can vary across teams and functions, feedback such as yours helps us better understand where we can improve. Please be assured that your comments have been noted and will be reviewed very carefully. We appreciate your openness and thank you for sharing your perspective. We wish you every success in your future career.
      See reviews by: Helpful|Rating|Date|All
      Related searches: Sage jobs | Sage salaries | Sage benefits | Sage interviews
      Sage reviewsSage Customer Support Analyst, Associate reviewsSage review