Great place to work, but very technical. - Customer Support Expert Sage Employee Review

4.0
Mar 21, 2022
Recommend
CEO approval
Business Outlook

Pros

Great workplace, great people, comprehensive training and a good salary and benefits package.

Cons

It can be more technical than people realise.

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Sage Response
4y
Thank you for your review. It makes us happy to know that you are pleased with the work environment at Sage. Please do reach out to us internally to share your feedback, in greater detail, on the technicalities that you find are posing challenges to your life experience here

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3.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of inbound leads. You can build your entire book almost completely off inbound. The actual sellers are very good at what they do. Lots of knowledgeable SC's

Cons

2 Salesforce instances and 2 Outreach Instances. The sales operations are insanely bad. You spend a lot of your time doing admin instead of actually selling and finding new account. Intacct is also behind on Ai. They use the excuse of not being able to ship new features because they need to be accurate for their enterprise customers. The real reason is they can't seem to figure it out. They are about a year late on shipping new product functionality. They are the most expensive product in the ERP industry but they are not the best when it comes to functionality. They have complex contracts and they nickel and dime.

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