Running down a successful department - Tech Support Sage Employee Review

1.0
Nov 25, 2022
Recommend
CEO approval
Business Outlook

Pros

Well paid. Good benefits. Some good colleagues.

Cons

From a once proud team of over 40 product experts, down to 12. And then they started bringing in “apprentices”. These were people who did the same job as the experts, used the resources that the experts had written over several years. And then they started getting rid of the experts. What it’s like now… I don’t know. No prospects, culture of fear for your job. Managers who can’t. Managers who outright lie on record. A company that doesn’t value staff loyalty one bit. Oh and woe betide you if you point out a developer error. “Its not for you to tell them they’ve done it wrong, they’re the developers, they’re the experts. They won’t want to hear this from a lowly tech. “ Yeah, okay. But they’re still wrong. See you in the very imminent update correcting this important error.

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3.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of inbound leads. You can build your entire book almost completely off inbound. The actual sellers are very good at what they do. Lots of knowledgeable SC's

Cons

2 Salesforce instances and 2 Outreach Instances. The sales operations are insanely bad. You spend a lot of your time doing admin instead of actually selling and finding new account. Intacct is also behind on Ai. They use the excuse of not being able to ship new features because they need to be accurate for their enterprise customers. The real reason is they can't seem to figure it out. They are about a year late on shipping new product functionality. They are the most expensive product in the ERP industry but they are not the best when it comes to functionality. They have complex contracts and they nickel and dime.

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