Rotting Efficiently - Senior Support Analyst Sage Employee Review

1.0
Jul 26, 2015
Recommend
CEO approval
Business Outlook

Pros

There are so few that it's difficult to meet the twenty word minimum. Paychecks arrived via direct deposit. Health benefits are average (health, vision, dental insurance) They occasionally supply "free" food (junk food like pizza, while executives often have catered meals) New contractors receive office supplies (which can be scavenged by permanent employees when the contractors are dismissed).

Cons

Low wages vs job responsibilities. Pay periods and actual net pay are determined by a system designed to confuse. Payroll and HR and surly and/or uncooperative. Cross-product training falsely inflates the number of analysts in the queues while doubling the workload of those analysts with no pay increase. Insurance rates are very high. Extremely poor work-life balance. Upper management cares as little about the quality of their software and happiness of their customers as they do about the plunging morale of their employees. There is no defined path for advancement - just constantly changing goals.

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Sage Response
10y
We are disappointed you feel this way but certainly would invite you to reach out and provide additional specifics so that we may review your experience. Please contact Michelle Mulcare at 727.826.7660 to discuss further.

Explore other reviews about Sage

1.0
Jul 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some of the people are genuinely rockstars in their crafts. The insurance is top notch and PTO is generous.

Cons

Company culture and morale are awful. The salaries are low, policies are dated and not equitable, product and internal tech is dated. Rapid changes due to poor leadership and frequent turnover. Leadership does not seem to possess the ability to pivot once decisions have been made, even if the decision was the wrong one. Company personality is archaic and as far away from forward-thinking as possible.

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