Clown Operation - Concierge Sage Employee Review

2.0
Sep 4, 2015
Recommend
CEO approval
Business Outlook

Pros

I was a part of the "Concierge" team which was given one day of training on the product. This scheme was devised by someone in Sage North America to decrease hold time. They hire people to quickly answer calls, say (in a robot voice), "I am searching for a solution to your problem," and then transfer the call to a REAL support representative. The pro is that they give employment to people who are able to act like robots.

Cons

As contract employees, we were treated like we don't matter. And then we were advised to violate our contract by applying for work with Sage directly. They've got some serious legal issues in the making.

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Sage Response
10y
We are disappointed you feel this way but certainly would invite you to reach out and provide additional specifics so that we may review your experience. Please contact Michelle Mulcare at 727.826.7660 to discuss further.

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1.0
Jul 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some of the people are genuinely rockstars in their crafts. The insurance is top notch and PTO is generous.

Cons

Company culture and morale are awful. The salaries are low, policies are dated and not equitable, product and internal tech is dated. Rapid changes due to poor leadership and frequent turnover. Leadership does not seem to possess the ability to pivot once decisions have been made, even if the decision was the wrong one. Company personality is archaic and as far away from forward-thinking as possible.

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