Trying to modernise is hard - Customer Success Manager Sage Employee Review

4.0
Aug 14, 2024
Recommend
CEO approval
Business Outlook

Pros

People focused, can pay well, does have strong original employee retention which is good.

Cons

Diffuse set of products acquired through acquisitions which don't talk to each other properly. Marketing-led as a business over product-led. Process over people, and still inefficiencies. Not transparent about success metrics on products.

avatar
Sage Response
1y
Thank you for your feedback; we appreciate it. We have taken note of all that you've raised and shall be making improvements in the various areas highlighted. Please keep sharing your thoughts with us both here and internally and together let's continue knocking down barriers for all our people to thrive.

Explore other reviews about Sage

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance is the strongest attribute at Sage. Family matters and mental stablity is supported. Top notch benefits.

Cons

Departments with mixed roles of similar tasks, yet separate teams without collaboration.

1.0
Jul 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some of the people are genuinely rockstars in their crafts. The insurance is top notch and PTO is generous.

Cons

Company culture and morale are awful. The salaries are low, policies are dated and not equitable, product and internal tech is dated. Rapid changes due to poor leadership and frequent turnover. Leadership does not seem to possess the ability to pivot once decisions have been made, even if the decision was the wrong one. Company personality is archaic and as far away from forward-thinking as possible.

6
avatar
Sage Response
6d
Thank you for taking the time to leave a review and for your many years with Sage. We're pleased to hear that you valued your colleagues, benefits and time off policies. At the same time, we're sorry to read that your experience of our culture, leadership and ways of working left you feeling disappointed. Creating an environment where colleagues feel heard, supported and able to do their best work is incredibly important to us. While experiences can vary across teams and functions, feedback such as yours helps us better understand where we can improve. Please be assured that your comments have been noted and will be reviewed very carefully. We appreciate your openness and thank you for sharing your perspective. We wish you every success in your future career.
See reviews by: Helpful|Rating|Date|All