Support Staff - Support Staff Sagent Behavioral Health Employee Review

Thank you for taking your time and posting a review about your experience as a Support Staff at Nystrom & Associates, Ltd. In terms of the cons that you describe in your review, we want to respond to these directly. 1. Poor management: you commented that there is “poor management” and that management is “uneducated and completely inexperienced.” Most, if not all, of our Office Managers (including our Assistant Office Managers) at each of our office locations have a college degree and also have worked their way up to their management role from starting as a Support Staff Specialist. We are proud of the fact that most of our management staff have continuously progressed in their careers at Nystrom & Associates, Ltd. to where they are today. We also take ongoing trainings for all of our staff (including management) very seriously and continue to provide ongoing training to help and equip all of our management staff with the necessary tools to help our offices run smoothly, including providing as much support to their staff as possible so our staff are engaged in their job roles. 2. Immature staff: you commented that there are “immature staff” and that staff “rolls eyes and chat about patients after they leave.” Nystrom trains all of our employees on HIPAA (patient privacy and confidentiality) policies and regulations at the time of hire and on an annual basis. We take patient confidentiality and professionalism towards our patients VERY SERIOUSLY. We are unaware of any employee laughing at patients after they leave an appointment. Nystrom has zero tolerance towards that behavior. If we became aware that an employee was disparaging or ridiculing any patient of Nystrom, we would immediately terminate employment of that staff for employment misconduct. In fact, please feel free to contact Human Resources at Nystrom so that we can investigate this further. At no time, has anyone ever brought this disturbing information to Nystrom administration. 3. Advancement opportunities: you commented that you felt like working at Nystrom “didn’t advance” your career. Many of our staff in the Support Staff position (entry level) are promoted to other areas of the organization- frequently. These decisions are based primarily on employee work ethic and job knowledge. These promotion opportunities (with significant pay increases) include job promotions to: Registration Coordinator, Patient Care Coordinator, Lead Support Staff, Assistant Office Manager and Office Manager. Also, there are other opportunities for job growth in other departments at Nystrom such as: Quality Assurance, Billing, Insurance, and others. We take pride in internal job promotions. Since you felt your hard work "went unnoticed” we are sorry to hear that. You would be encouraged to contact our Human Resources Department for more information about the decision making process for internal promotions and an honest discussion why you were not selected for advancement opportunities. We do not know fully what your issues are as you don’t list your name. We would be happy to have a direct conversation with you to hear out whatever your issues may have been or are. Thank you.