Awful Place and People to Work For - Support Staff Sagent Behavioral Health Employee Review

Thank you for taking the time to write your employment experience at Nystrom & Associates, Ltd. on Glassdoor. We appreciate your feedback. We agree with you that our staff are top notch and all share a commitment to serving those in need. It’s a great culture to be a part of! Plus, as you mention, the free food provided on occasion is also a nice perk. You mention that you had concerns with your job as a Support Staff. We understand that, at times, the job can be stressful in the event a customer is unhappy about something. We can not control how a customer interacts with our staff, however, we do have a commitment to our Support Staff to provide them with the necessary tools and techniques to help calm down an angry customer and how to better cope with on-the-job stressors for self-care. In fact, during the first month of employment at Nystrom, we provide a high quality training to our staff on tips to de-escalate an angry customer. In addition to that, Support Staff have a team of office management staff that are there to assist when needed. We do our best, and are continuing to improve this for our Support Staff. You also mentioned feeling that you were “disrespected from therapists and psychiatrists.” Nystrom does not tolerate any staff person acting in a disrespectful way towards another staff person or customer. If you had or continue to have concerns about this, it should be immediately reported to your supervisor and/or HR and this would be dealt with in a respectful manner towards you and the other staff person until resolution. If you wish to discuss anything further, please feel free to contact our Human Resources department. Thank you for providing your feedback.