Management authors reviews to overshadow honest and negative staff reviews - Support Staff Specialist Sagent Behavioral Health Employee Review

Hello, We are pleased to hear that while you worked at Nystrom & Associates, you acknowledge that the other staff that were working with you were friendly and hardworking and that our clinical staff provide exceptional care to patients. We agree! We also take great pride in our staff and the values of our workplace culture in order to sustain a healthy environment for our employees. We (management and Human Resources) take current and former employee reviews very seriously. In fact, our upper level leadership meets on a regular basis to review Glassdoor reviews to determine what we can do better and these reviews shape future ongoing goals and priorities. We look at all feedback as an opportunity. Additionally, our Human Resources department does a check-in with all new staff roughly 30 days of their start date to ask each new hire if they need any additional support and asks for their ideas in terms of things we can do to improve on and make better. Most of the feedback we receive from new employees is very positive. We do let our staff know that we appreciate them leaving their feedback about their employment with Nystrom & Associates, Ltd. on Glassdoor. We do not tamper with any information and writing a review on Glassdoor is completely optional. All of our staff are respected and are treated with respect, contrary to what you mention in your Glassdoor review. At times, when staff have performance issues that need to be addressed on a more formal basis, the way we operate is that we are very accommodating and work with that employee as a team to work on improvement. It is a team effort. Of course there is perception vs. intent. If you felt that you were being spoken to in a condescending manner, that wasn’t the intent. We also do have to speak about the performance issue(s) with the said staff person, and we understand why you think it may sound condescending when we have to talk about the do’s and don’ts when a policy is being violated (ie: arrive to work on time, stay on task at work, etc. If a policy is violated HR is required to discuss it in a formal process to remain professional. We do this for the protection of our employees as well as us. We are very patient and believe that with a team effort approach and a willingness to cooperate and respect one another, on both sides, produces the best results for an appropriate and excellent working environment. Thanks. -Nystrom & Associates, Ltd.