support staff specialist - Anonymous employee Sagent Behavioral Health Employee Review

Thank you for taking the time and posting your review of your employment with Nystrom & Associates, Ltd. We are surprised to hear that you had concerns about the staff that train in our new staff. We encourage all of our staff to provide feedback about the trainers to management. We also ask all of our new staff to provide their feedback with their training on a formal basis within 30 days of employment. We are not aware of any suggestions or negative feedback made about our training staff. If we would have heard from this reviewer about their dissatisfaction with their training, Human Resources would have connected with that individual to ensure that they were assisted to get additional needed training. To explain our training process for the Support Staff Specialist role, we provide the following: immediately at the start of employment, new Support Staff Specialists have a two week formal training period. This involves one-to-one training with the Office Manager (or a Support Staff Training Coordinator- we have designated Support Staff Training Coordinators that train in new staff at all of our locations in addition to the Office Managers) as well as many days spent shadowing other seasoned coworkers actually doing their job and providing feedback to the new hire. This is then followed with “reverse shadowing” where the new staff is directly supervised by a member of management performing the duties of the job. Once this is completed, if more training is needed, it is given on a personalized basis. At the end of the training period, new Support Staff Specialists attest to being trained by completing a “training checklist” questionnaire that includes all relevant and pertinent job functions and that new staff will attest whether or not they understand and are able to perform that job function. If a staff is not able to attest that they know how to complete the task, more training is conducted until that time. We do not “just throw people in there on training day” as is mentioned in this review. Perhaps the reviewer felt that there would be more “classroom” style training. While there is some of that, the training consists primarily of shadowing others complete the functions of the job and also “reverse shadowing” until the new Support Staff Specialist is confident to work independently. The other comment “bring back the actual trainers that know what they are doing” we believe is in reference to the Support Staff Training Coordinators (mentioned above). Support Staff Training Coordinators are designated staff that assist with training new staff when needed at all of our locations. The Office Manager at each site is responsible for training new staff and when other projects arise, the Support Staff Training Coordinators are brought in to resume training as needed with our new staff to ensure that all new staff are appropriately and adequately training. We would encourage any of our staff to contact us in Human Resources to discuss the extent of your training so that we can provide any missing pieces of the training that you need and consider making any necessary improvements for future new hires. Thank you.