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Sagent Behavioral Health

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Company culture is poor - Anonymous employee Sagent Behavioral Health Employee Review

2.0
Jan 3, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Monotonous work: easy to talk to patients and medical associates; company celebratory occasions.

Cons

Micromanagement: Individuals are advised to meet with superiors on quarterly basis to review performance. Said individuals are then told to take notes and email superiors about what was discussed in the meeting (to ensure the individual was listening, etc.) This is a lazy method for superiors to keep tabs on employees' performance. Other similar workplaces would have superiors do this themselves. Taking notes might also apply during small group meetings where employees are called on randomly to see who was paying attention and can call out the right answer. It comes across as very degrading and hierarchical. It is also encouraged of said individuals to not reveal to the person they are speaking with on the phone that they have reached a call center, as patients do not like to think their needs have been reduced to a separate location. Policies: In the employee handbook it outlines a gossip-free work environment. The place is anything but gossip-free as those who work there the longest chat about anything and everything, including everyone: current and former. Upon my exit, someone I know said the only company that would create a gossip-free policy is one that doesn't want any of its employees criticizing their policies, so that's why it's put there.

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Sagent Behavioral Health Response
8y
Thank you for writing your review about your experience as an employee. We appreciate you saying that you enjoyed the company celebrations and get-togethers/picnics. We highly value these as well. It allows for a nice opportunity for our staff to get better connected with each other and is wonderful for team building. We are sorry to hear that you feel as if you were micromanaged. Most of our staff appreciate the quarterly meetings with their supervisors for support and training. We are dedicated to ensuring that all of our staff get the support they need to not only excel in their job, but also have a good time and getting a feeling of accomplishment when they do it. While we know that not all management styles fit everyone, we usually try to accommodate. I am not sure if you mentioned to your supervisors or Human Resources about your concerns with the meetings you mentioned in your review? We hold our staff accountable for the work that they do and we do ask staff (in our call center) to keep notes about their meetings. It’s not because our supervisors are, as you say “lazy”, it’s because we think that employee’s taking notes that are meaningful to them are better than a written summary that was created by someone else (the supervisor). We do this to empower our employees, not micromanage them. Most of our staff appreciate this. It’s our understanding that most companies in the U.S. have a Gossip Free Workplace policy. We have one as well to ensure that staff are working in a comfortable work environment and one that is free from toxic rumors. Our Gossip Free policy does not prohibit staff from talking about concerns or dissatisfaction about any company policies. In fact, it encourages staff to have discussions with appropriate personnel (such as direct supervisors or HR). We appreciate hearing feedback from current employees about any concerns or dissatisfaction with any policies so that we can help them succeed in their position. We also value transparency so feel free to come forward and discuss any concerns you have directly with us.

Explore other reviews about Sagent Behavioral Health

5.0
Apr 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Leaders share a common goal of increasing access to mental health services. Particularly appreciate the legal work that the team does. Flexible work environment

Cons

Health insurance and pay models can be confusing at first

2.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Supervision and some internal CEUs are provided. You can be flexible with your schedule. My office is very supportive and I have good coworkers.

Cons

I was warned about burnout and too many clients, but my experience was the opposite. I have not been able to build a caseload in a year and am being forced to part-time with loss of some benefits because there aren't enough intakes. I am not the only person in my office experiencing this. The pay is low as well, there is no stipend or reimbursement for training outside of the company even while the company does not offer specific modality training, and the company has cut salary pay model as well as cutting several holidays including Juneteenth. The company's actions continue to show that they care for profit over people.

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