Pros
A culture of collaboration between different functions within the organization, a “one-stop-shop” for clients to address any mental health and/or substance use disorders, salary is above industry average, lots of opportunities to move around between locations, many free continuing education units, all-staff meetings where all of the counselors from all locations get to meet in person and can share knowledge with each other, some paid time off for salaried employees, fellow LADCs are amazing and always willing to help each other out with questions, thoughts, ideas, or just be an ear to listen.
Cons
The call center does not operate very effectively from a provider point of view (some providers are scheduled “heavier” than others when we are all able to provide the same services); support staff is shared between multiple functions and sometimes is unauthorized to help clients with additional service needs; patient care coordinators are in locations within the buildings that are inconvenient for some services, and may be inaccessible for clients to obtain the additional services that clients need.
