Major Growth Problems - Support Staff Sagent Behavioral Health Employee Review

too much to do on a daily basis. there have been lots of changes in the company recently becuase of another company becoming a partner or part owner and while I know things have to change when comapnies grow, it seems like higher management just expects everyone to just do more and more an still be great at everything. It was a great place to work at first, but once they laid of people at the call center and put more on clinic staff, it got super stressful and negative. My managers were really nice and helped us a lot when we would get behind. They were also really good at showing us positivity, but they were always really busy too, and I'm sure it was wearing on them as well. This wasn't a fresh out of college job for me, i have worked other pcles too and undesrtand that sometimes changes are made that not everyone likes, but it seems as though the changes Nystroms is making could have been executed better. they told us that part of the reason the call center changed was becuase those staff didn't have enough to do during slow call times, but it seems to me that office staff were already overwhelmed at that point, so they could have given some of the clierical duties to the call center, like processing faxes, scanning and sorting paperwork, etc. Instead, they pushed calls to the clinic staff and said that "duties were being evaluated to see what could be taken off support staff" but they just added more and more to our plates without hiring more people. I just think the changes have been executed poorly and upper management even came and talked to us, but didn't seem to really hear our feedback.