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      Sagility

      Engaged Employer

      Sagility reviews

      Horrible company - Customer Service Representative Sagility Employee Review

      1.0
      May 22, 2023
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are none. Worst company ever.

      Cons

      No work life balance. You are expected to be on call and at your desk even on your off time. Sick days are NOT excused even if you have doctors excuses. No pay raises even after you’ve been there for six months per contract.

      avatar
      Sagility Response
      3y
      Hi, we take your complaint seriously. We are focused and committed to providing the best service and support to our employees. We urge you to share further details of your experience along with your contact details at LetUsTalk@sagilityhealth.com to talk further. We look forward to hearing from you.

      Explore other reviews about Sagility

      5.0
      Jun 15, 2026
      Member services representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Job is remote and people are friendly

      Cons

      Pay could be better but job is fully remote

      avatar
      Sagility Response
      1w
      Hi, Thank you for leaving us such a wonderful input. We are elated that you loved your experience. We put the experience and satisfaction as our priority, and your words reaffirm the hard work we put in every day. Again, thank you once again for your kind words.
      4.0
      Apr 14, 2026
      Patient service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I enjoy working for the company and appreciate the growth opportunities it offers. As long as you do your job well and stay consistent, there are good opportunities to advance fairly quickly. For my experience my trainer was great when I started.

      Cons

      It seems obvious that the camera is being used for monitoring and micromanaging. The system is already monitored during production, so I do not believe the camera is necessary. I also do not fully agree with the explanation that it is only for the client or because of sensitive information. In my opinion, it feels more like Sagility is using it to closely watch agents and make sure they are doing their jobs, even though QA already provides visibility into their work through screen monitoring.

      avatar
      Sagility Response
      2mo
      Hi, thank you for taking the time to share your experience with us. We acknowledge and value your input. We make it a point to consider what's been shared with us. Please email us at LetUsTalk@sagilityhealth.com for any further comments or suggestions you wish to share
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