Full of crap - Customer Service Representative Sagility Employee Review

1.0
Jul 25, 2023
Recommend
CEO approval
Business Outlook

Pros

There is no pros, really at this company. That why a lot of us looking to leave currently

Cons

This company HR dept provide a number for verification for new employment to verify you are employed there. No response All the TL’s are Mexican and Latino All the Trainers are mostly white and assistants are white/Mexican/Latinos you might can find at least 5-6 black trainers TL’s and Semies always giving conflicting information throughout the chat rooms The damn WW system is always going off line weekly Theirs is no grow for promotion majority of black people are CS Reps but yet they promote inclusiveness where are black Supervisors, TL’s, trainers etc a drop her and there. HR reps at bottom Take a look at each company formerly known as HGS now know as Sagility they handle it speaks volume

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Sagility Response
2y
Hi, we take your complaint seriously. We are focused and committed to providing the best service and support to our employees. We urge you to share further details of your experience along with your contact details at LetUsTalk@sagilityhealth.com to talk further. We look forward to hearing from you.

Explore other reviews about Sagility

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Job is remote and people are friendly

Cons

Pay could be better but job is fully remote

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Sagility Response
5d
Hi, Thank you for leaving us such a wonderful input. We are elated that you loved your experience. We put the experience and satisfaction as our priority, and your words reaffirm the hard work we put in every day. Again, thank you once again for your kind words.
1.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Ability to be remote in the comfort of my home and the great team I had that will be lifelong friends.

Cons

1. The $5000 end of contract bonus that was promised to us at completion of our contract, never was given to us. 2. Contract ended a month & a half before it was supposed to. 3. Micromanagement is unbelievable especially with the two Ai systems they’re going to incorporate - very invasive in my home. Don’t like that at all. 4. We were always given the runaround when we asked about the bonus, metrics, etc. - no one could ever give us a straight forward answer.

2
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Sagility Response
5d
Hi, thank you for sharing your feedback. We assure you that we take every suggestion / input seriously. Please allow us take up the matter with you at LetUsTalk@sagilityhealth.com. Please add your contact details in the mail so that we can continue to talk.
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