Good Talents Thrown Away - Customer Service Representative Saia LTL Freight Employee Review

4.0
Nov 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Local management was stellar at Meridian ID location Competitive pay Competitive benefits Flexible and responsive local management Positive, & customer focused ethics Business to business industry, M-F hrs, no weekends

Cons

Weak leadership from senior management after period of rapid growth Each office & terminal is their own fiefdom - some better than others Significant disconnect & lack of communication within this corporation

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Saia LTL Freight Response
7mo
We're grateful you were a part of the Saia Family for 8 years! Thank you so much for your service to our customers and for taking the time to share your feedback. We truly appreciate knowing what you enjoyed about working with us. We also value knowing your concerns and where you see improvements are possible, so thanks for sharing that too!

Explore other reviews about Saia LTL Freight

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great coworkers and managers. Amazing benefits.

Cons

AI push by executives has been rather concerning.

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Saia LTL Freight Response
4d
Thank you for sharing your review. We value your feedback and love knowing you had a great experience working as an intern with us. We wish you loads of success going forward!
4.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

You don’t have anybody looking over your shoulder. You are home every day. The pay is pretty darn good. Good work/life balance

Cons

Inward facing camera. Used as a disciplinary tool and not a coaching tool. Point system.

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Saia LTL Freight Response
18h
Thank you for helping us keep the freight moving for 3 years! We appreciate your feedback and are grateful you enjoy being a part of the Saia family. We also value knowing your concerns about the driver-facing cameras, so thank you for sharing those details.
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